Gruppenreisen im Hotel Mühlenthal

Ob per Bus, dem Bike oder zu Fuß. Wir heißen Gruppen stets willkommen.

Gruppenkonditionen ab 20 Personen

Kostenlose Leistung für Gruppen

• Bildrechte

  Allgemein

  Bilder ohne © Angaben sind eigene Aufnahmen oder stammen aus der Unsplash Mediathek

  Kopfgrafik Anfahrt © JiSign - Fotolia.com

  Abbildungen Sauna Mühlenthal Spezial © anitasstudio - Fotolia.com

  Kopfgrafik Aktivitäten - Fahrrad © Kzenon - Fotolia.com

  Kopfgrafik Aktivitäten - Motorrad © Anna Omelchenko - Fotolia.com

  Kopfgrafik Aktivitäten - Wanderlust © Gajus - Fotolia.com

  Mühlenbach-Schluchtentour-Grafik: Aktivitäten - Wanderlust © Klaus-Peter Kappest, Tourismus Zentrale Saarland GmbH

  Vauban-Steig-Grafik: Aktivitäten - Wanderlust © Tourismus Zentrale Saarland GmbH

  Litermont-Gipfeltour-Grafik: Aktivitäten - Wanderlust © Tourismus Zentrale Saarland GmbH

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  Kopfgrafik Aktivitäten - Sehenswürdigkeiten - Saarbrücken © Petair - Fotolia.com

  Fußgrafik Aktivitäten - Sehenswürdigkeiten - Saarbrücken © Henry Czauderna - Fotolia.com

  Kopfgrafik Aktivitäten - Sehenswürdigkeiten - Saarlouis © Martina Berg - Fotolia.com

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  Kopfgrafik Aktivitäten - Sehenswürdigkeiten - Bostalsee und Losheimer See © Schlierner - Fotolia.com

  Kopfgrafik Wissenswertes von A bis Z© Sandra Knopp - Fotolia.com

  Kopfgrafik AGB & Impressum © Andrey Burmakin - Fotolia.com

  Icons Zimmer & Preise © Thierry RYO - Fotolia.com

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• Haftungsausschluss (Disclaimer)

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• General & Data Protection Officer

  The protection of personal data and the responsible handling of the information you entrust to us are important and particularly important to us. We respect and protect the personal rights of each individual.

  It is important to us that you have a good feeling when dealing with our offers and therefore ask you to contact us at any time and in any way as soon as you have a concern regarding your stay or your data. In tourism, it is common practice for a travel agent to provide all the data of all the travel participants when making reservations with several travel participants. Since we are obliged to provide this information to all fellow travelers, we would like to ask you, as the person registering the trip, to pass this information on to your fellow travelers.

  Our contact details are as follows:

  Hotel Mühlenthal GmbH
  Bachtalstraße 214
  66773 Schwalbach
  This email address is being protected from spambots. You need JavaScript enabled to view it.

  Our data protection officer Ursula Haas, who you can reach at the email address provided, not only ensures that our processes are in line with the law, but is also your contact person for data processing matters with us.

  Using our websites for information purposes is generally possible without providing personal data. If personal data is collected on our website, this is always done voluntarily and in connection with the use of one of our services (e.g. booking/reservation form, contact form).

  We would like to point out that data transmission on the Internet (e.g. when communicating by email) can have security gaps despite the precautions taken. Complete protection of data against access by third parties is not possible. In principle, the scope of your recorded data is always limited to the minimum necessary for the prompt and problem-free processing of your request.

• Secure data transmission through SSL encryption

  The entire website access/data transfer between your browser and our systems is encrypted. We use Secure Socket Layers (SSL) encryption technology. SSL technology protects and encrypts your data. It enables an extraordinarily high level of security for data transmissions.

• Legal basis for the collection, processing and storage of personal data

  We only collect, process and use personal data in accordance with the provisions of the European General Data Protection Regulation (GDPR), the Telemedia Act (TMG), the Federal Data Protection Act (BDSG) and the Act against Unfair Competition (UWG).

  Collection of data

  The following categories show the processes and procedures in which data can be collected:

  Contacting us

  • Using the contact form on our website
  • By email
  • By telephone
  • By post
  • By Facebook
  • Personal contact on site/at trade fairs

  Subscriptions

  • E-mail newsletter

  Brokerage & consulting services

  • Booking and quotation requests
  • Information requests and additional services (e.g. rental of e-bikes)
  • Transmission of information for payment processing
  • Reservation orders

  When you contact us, you may be asked to provide personal data (e.g. name, postal address, telephone number, e-mail address, date of birth, etc.) that will be used to process your reservation request. In some cases, payment-related information (credit card number, bank details, etc.) will also be requested if this is necessary to process your request.

  In common practice, the data for reservations with multiple travel participants is only transmitted by one traveler. We assume that the traveler transmits the data of all travel participants to us with their consent and sends the data protection information to all affected fellow travelers.

• Processing of data

  We assure you that all personal and payment-related data will be treated with the utmost confidentiality.

  We undertake to use the personal data collected, processed and stored when using the services offered only for our own purposes and for the purposes of processing contracts concluded with the relevant travel providers with our involvement.

  By our own purposes we mean, on the one hand, support purposes (e.g. information on the course of a stay, reservation changes, information about the service used, etc.) and, on the other hand, information purposes (e.g. sending e-mail customer newsletters, discount campaigns for existing customers, etc.).

  Your data will not be passed on to third parties. Excluded are the tour operators and partner companies related to your stay that are necessary to support our business processes. In these cases, however, the scope of the data transmitted is limited to the minimum required.

• Storage of data

  As a service-oriented tourism service provider, the high quality of our offers and the smooth and rapid processing of your requests are important to us. We are characterized by a very high level of customer satisfaction, which is also reflected in a high repeat and regular customer rate.

  In order to meet the interests of a (regular) customer in the event of a renewed reservation request and to be able to offer fast, uncomplicated and recurring services, we store your personal data for an indefinite period of time, but at the latest until you object, revoke or request deletion. We adhere to the minimum data required by law.

  We would like to point out that your reservation requests can only be processed correctly with the necessary personal data. If we do not have this data, we reserve the right to withdraw from our offer or the contract.

• Your rights

  In accordance with the GDPR, we would like to inform you at this point about your rights regarding your personal data.

  1. Right to information: You can request confirmation from us as to whether personal data concerning you is being processed by us. If such processing takes place, you can request various information from us, such as the purposes of the processing, the planned duration of storage, the existence of a right of appeal, etc.
  2. Right to rectification: You have the right to have your data rectified and/or completed if the personal data concerning you that are processed are incorrect or incomplete. We must carry out the rectification immediately.
  3. Right to restriction of processing: Under various circumstances, you can request that the processing of data concerning you be restricted. This includes, for example, if there are doubts about the accuracy, the processing is unlawful or we no longer need the data. We must inform you as soon as the restriction is lifted.
  4. Right to erasure: On the basis of certain reasons, you can request that your data be erased. Reasons may be, for example, that the data is no longer necessary for the purposes for which it was collected, you have withdrawn your consent, you have lodged an objection, we have processed your data unlawfully, etc.
  5. Right to data portability: You have the right to have us provide you with your data in a structured, common and machine-readable format and to transfer it to third parties at your request.
  6. Right of objection: You have the right to object at any time to the processing of personal data concerning you based on Art. 6 (1) (e) or (f) GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions.
  7. Right to lodge a complaint with a supervisory authority: Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.
• Newsletter

  Users who no longer wish to receive our newsletter can object to the use of their data for advertising purposes at any time via a link at the bottom of the newsletter. An informal email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the relevant content is also sufficient.

  To send the newsletter, we use the MailChimp software from the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.

  The email addresses of our newsletter recipients, as well as their other data described in this notice, are stored on MailChimp's servers in the USA. MailChimp uses this information to send and evaluate the newsletter on our behalf. Furthermore, according to its own information, MailChimp can use this data to optimize or improve its own services, e.g. for the technical optimization of the sending and presentation of the newsletter. MailChimp does not use the data of our newsletter recipients to write to them or to pass it on to third parties.

  We are convinced of the reliability and IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement "Privacy Shield" and is therefore committed to complying with EU data protection regulations. We have also concluded a "Data Processing Agreement" with MailChimp. This is a contract in which MailChimp undertakes to protect the data of our users, to comply with the relevant data protection regulations and, in particular, not to pass on data to third parties.

• Measures to comply with data protection

  We have taken the necessary technical and organizational measures to protect the personal data you provide from loss, destruction, manipulation and unauthorized access. All of our employees and all persons involved in data processing are obliged to maintain secrecy and to handle personal data confidentially.

• Use of cookies

  Our website uses cookies to improve the user experience. Cookies are small text files that are placed and saved on your computer system via an Internet browser.

  Numerous Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a character string that allows Internet sites and servers to be assigned to the specific Internet browser in which the cookie was saved. By using cookies, we can provide you with more user-friendly services that would not be possible without the cookie setting.

  The data subject can prevent the setting of cookies by our website using the settings offered on the website or by means of a corresponding setting in the Internet browser used, and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time using an Internet browser or other software programs. This is possible in all common Internet browsers. If the person concerned deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable.

  We would like to point out that full use of all our offers is not possible without cookies. Cookies are required for a successful reservation via the HRS website. In particular, checking the booking data and assigning Mühlenthal reservations would otherwise not be possible.

• Use of Google Web Fonts

  Our websites use so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. If your browser does not support web fonts, a standard font from your computer will be used.

  For more information about Google Web Fonts, see https://developers.google.com/fonts/faq and Google's privacy policy: https://www.google.com/policies/privacy/

• Use of Google Analytics

  Our websites use functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

  Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

  You can find more information about how Google Analytics handles user data in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

  Browser Plugin

  You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

   https://tools.google.com/dlpage/gaoptout?hl=de

  Objection to data collection

  You can prevent Google Analytics from collecting your data for individual websites by clicking on one of the following links. There you have the option of setting a so-called opt-out cookie, which prevents the collection of your data during future visits to the respective website.

  Deactivate Google Analytics on www.muehlenthal.de.

  IP anonymization

  We use the "Activate IP anonymization" function on our websites. This means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google.

• Use of Google reCAPTCHA

  We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). reCAPTCHA is intended to check whether the data entered on our websites (e.g. in a contact form) is carried out by a person or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For analysis, reCAPTCHA evaluates various information (e.g. IP address, length of time the website visitor stays on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google. The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place.

  For more information about Google reCAPTCHA and Google's privacy policy, please see the following link: https://www.google.com/intl/de/policies/privacy/.

• Instagram

  Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide the data has no consequences. This only applies if no other information is provided in the subsequent processing operations.

  "Personal data" is all information that relates to an identified or identifiable natural person.

  Person responsible

  Contact us if you wish. The person responsible for data processing is: Michael Haas, Bachtalstraße 214, 66773 Schwalbach, Germany, 06834/95590, This email address is being protected from spambots. You need JavaScript enabled to view it.

  Use of social media presences

  We have online presences in the social networks and platforms listed below. These presences serve to communicate directly with customers, interested parties and users. Furthermore, the appearances serve the purpose of advertising our products and services.

  When you visit our social media presences, your data can be automatically recorded and stored for the purposes of advertising and market research. Usage profiles are created from this data using pseudonyms. These can be used, for example, to show you interest-based advertising within and outside the platforms. For this purpose, cookies are regularly used that enable the recognition of an Internet browser and in which your interests and usage behavior are stored.

  The processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to the legitimate interest in direct communication with users and the optimization of the design of our online presence. If you have given your consent to the operators of the respective social media platforms to process your data, e.g. by checking a checkbox, the processing is carried out on the basis of Art. 6 Para. 1 lit. a GDPR. You can revoke your consent to the operator of the respective platform at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation.

  The assertion of data subject rights and requests for information can most effectively be directed directly to the providers of the platforms, as only they have access to your data, can take immediate action and provide information. Of course, we will support you if necessary. Further information on the terms of use and data protection of the respective platform as well as a detailed description of further data processing and the respective options for objection can be found on the provider's website at: Instagram of Meta Platforms Ireland Limited (4 Grand Canal Square, Dublin 2, Ireland): http://instagram.com/legal/privacy/ Your data may be transferred to the USA. For the USA, there is an adequacy decision from the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Meta has certified itself according to the TADPF and is therefore committed to complying with European data protection principles.

  Rights of the data subject

  If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: Right to information, to rectification, to erasure, to restriction of processing, to data portability. In addition, according to Art. 21 Para. 1 GDPR, you have the right to object to processing based on Art. 6 Para. 1 f GDPR and to processing for the purposes of direct advertising.

  Right to complain to the supervisory authority

  According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.

  You can lodge a complaint with the supervisory authority responsible for us, which you can reach using the following contact details:

  Independent Data Protection Center Saarland Fritz-Dobisch-Str. 12

  66111 Saarbrücken

  Tel.: +49 681 947810

  Fax: +49 681 9478129

  E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Facebook

  Some of our websites may use social plugins (“plugins”) from the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These plugins are marked with a Facebook logo or the addition “Facebook Social Plugin”. A complete overview of all Facebook plug-ins can be found at https://developers.facebook.com/docs/plugins/?locale=de_DE.

  When you visit a web page on our website that contains such a plug-in, your browser establishes a direct connection to the Facebook servers. The content of the plug-in is transmitted directly from Facebook to your browser, which then integrates it into the website. By integrating the plug-in, Facebook receives the information that you have accessed the corresponding page on our website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. When you interact with the plug-ins, for example by clicking the "Like" button or leaving a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. The purpose and scope of data collection and the further processing and use of the data by Facebook as well as your related rights and setting options to protect your privacy can be found in Facebook's privacy policy. To ensure that Facebook does not collect any data about you via our website, you must log out of Facebook before visiting our website.

  Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This only applies if no other information is provided in the subsequent processing operations.

  "Personal data" is all information that relates to an identified or identifiable natural person.

  Responsible party

  Contact us if you wish. The person responsible for data processing is: Michael Haas, Bachtalstraße 214, 66773 Schwalbach, Germany, 06834/95590, This email address is being protected from spambots. You need JavaScript enabled to view it.

  Use of social media presences

  We have online presences in the social networks and platforms listed below. These presences serve to communicate directly with customers, interested parties and users. Furthermore, the appearances serve the purpose of advertising our products and services.

  When you visit our social media presences, your data can be automatically recorded and stored for the purposes of advertising and market research. Usage profiles are created from this data using pseudonyms. These can be used, for example, to show you interest-based advertising within and outside the platforms. For this purpose, cookies are regularly used that enable the recognition of an Internet browser and in which your interests and usage behavior are stored.

  The processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to the legitimate interest in direct communication with users and the optimization of the design of our online presence. If you have given your consent to the operators of the respective social media platforms to process your data, e.g. by checking a checkbox, the processing is carried out on the basis of Art. 6 Para. 1 lit. a GDPR. You can revoke your consent to the operator of the respective platform at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation.

  The assertion of data subject rights and requests for information can most effectively be directed directly to the platform providers, as only they have access to your data, can take immediate action and provide information. Of course, we will support you if required. Further information on the terms of use and data protection of the respective platform as well as a detailed description of further data processing and the respective objection options can be found on the providers' websites. Your data may be transferred to the USA. For the USA, there is an adequacy decision from the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Meta has certified itself according to the TADPF and is therefore committed to complying with European data protection principles.

  Rights of the data subject

  If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: Right to information, right to rectification, right to erasure, right to restriction of processing, right to data portability. In addition, according to Art. 21 Para. 1 GDPR, you have the right to object to processing based on Art. 6 Para. 1 f GDPR, as well as to processing for the purpose of direct advertising.

  Right to complain to the supervisory authority

  According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.

  You can lodge a complaint with the supervisory authority responsible for us, among others, which you can reach using the following contact details:

  Independent Data Protection Center Saarland Fritz-Dobisch-Str. 12

  66111 Saarbrücken

  Tel.: +49 681 947810

  Fax: +49 681 9478129

  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our general terms and conditions for the hotel accommodation contract

1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel for the customer.
2. The subletting or further rental of the rooms provided and their use for purposes other than accommodation require the prior written consent of the hotel.
3. The customer's terms and conditions only apply if this has been agreed in writing beforehand.

Conclusion of contract, contract partner, contract liability; limitation period

1. The contract is concluded when the hotel accepts the customer's application. The hotel is free to confirm the room booking in writing.
2. The contract partners are the hotel and the customer. If a third party has made a booking for the customer, they are jointly and severally liable to the hotel for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
3. The hotel is liable for its obligations arising from the contract. In areas not typical for services, liability is limited to intent and gross negligence on the part of the hotel.
4. The limitation period for all customer claims is 6 months.
5. This limitation of liability and short limitation period also apply to the hotel in the event of a breach of obligations when initiating the contract and a positive breach of contract.

Services, prices, payment, offsetting

1. The hotel is obliged to keep the rooms booked by the customer ready and to provide the agreed services.
2. The customer is obliged to pay the hotel's applicable or agreed prices for the provision of the room and the other services used by the customer. This also applies to services and expenses incurred by the hotel for third parties at the customer's request.
3. The agreed prices include the respective statutory VAT. If the period between conclusion of the contract and fulfillment of the contract exceeds 4 months and the price generally charged by the hotel for such services increases, the hotel can increase the contractually agreed price appropriately, but by no more than 10%.
4. The prices can also be changed by the hotel if the customer subsequently requests changes to the number of rooms booked, the hotel's services or the length of stay of the guests and the hotel agrees to this.
5. Hotel invoices without a due date are payable without deduction within 10 days of receipt of the invoice. The hotel is entitled to make accrued claims due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge interest at a rate of 5% above the respective base interest rate according to Section 1 of the Discount Rate Transfer Act or the corresponding successor interest rate of the European Central Bank. The customer reserves the right to prove that the damage was lower and the hotel reserves the right to prove that the damage was higher.
6. The hotel is entitled to demand an appropriate advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
7. The customer can only offset or reduce a claim against the hotel with an undisputed or legally binding claim.

Withdrawal by the customer (cancellation)

1. Withdrawal by the customer from the contract concluded with the hotel requires the written consent of the hotel. If this is not given, the agreed price from the contract must be paid even if the customer does not use the contractual services.
   This does not apply in cases of delay in performance by the hotel or an impossibility of providing the service for which it is responsible.
2. If a date for withdrawal from the contract has been agreed in writing between the hotel and the customer, the customer can withdraw from the contract up to that date without triggering any payment or compensation claims by the hotel. The customer's right of withdrawal expires if he does not exercise his right of withdrawal in writing to the hotel by the agreed date, unless the hotel is in default of performance or is unable to provide the service for reasons attributable to the hotel.
3. If the customer does not use rooms, the hotel must take into account the income from renting the rooms to other parties and the expenses saved.
4. The hotel is free to set a flat rate for the damage it incurs and which the customer must compensate. The customer is then obliged to pay 80% of the contractually agreed price for overnight accommodation with or without breakfast, 70% for half-board and 60% for full-board arrangements.
   The customer is free to prove that no damage was caused or that the damage incurred by the hotel is lower than the flat rate demanded.

Withdrawal by the hotel

1. If a right of withdrawal for the customer within a certain period of time was agreed in writing, the hotel is entitled to withdraw from the contract during this period if other customers request the contractually booked rooms and the customer does not waive his right of withdrawal when asked by the hotel.
2. If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the hotel with a threat of rejection, the hotel is also entitled to withdraw from the contract.
3. The hotel is also entitled to withdraw from the contract for good cause for objectively justified reasons, for example if:
   • force majeure or other circumstances beyond the hotel's control make the fulfillment of the contract impossible;
   • rooms are booked with misleading or false information about essential facts, e.g. the identity of the customer or the purpose;
   • the hotel has reasonable grounds to believe that the use of the hotel service could endanger the smooth running of the business, the security or the reputation of the hotel in the public eye, without this being attributable to the hotel's sphere of control or organization.
   • there is a violation of the scope of application paragraph 2 above.
4. The hotel must inform the customer immediately of the exercise of the right of withdrawal.
5. If the hotel withdraws for good reason, the customer is not entitled to compensation.

Room provision, handover and return

1. The customer acquires no right to the provision of specific rooms.
2. Booked rooms are available to the customer from 2 p.m. on the agreed day of arrival. The customer has no binding right to earlier provision.
3. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11 a.m. at the latest. After that, the hotel can charge 50% of the full accommodation price (list price) for the additional use of the room up to 4 p.m., and 100% from 6 p.m., in addition to the damage incurred.
   The customer is free to prove to the hotel that no damage or significantly less damage was incurred.

Liability of the hotel

1. The hotel is liable for the care of a prudent businessman. This liability is not in the area of ​​typical services, but is limited to deficiencies in performance, damage, consequential damage or disruptions that are due to intent or gross negligence on the part of the hotel. If disruptions or defects in the hotel's services occur, the hotel will endeavour to remedy the situation upon knowledge of them or upon immediate complaint by the customer. The customer is obliged to do what is reasonable to remedy the disruption and to keep any possible damage to a minimum.
2. If the customer is provided with a parking space in the hotel garage or on a hotel parking lot, even for a fee, this does not constitute a storage contract. The hotel is not liable for the loss or damage of motor vehicles parked or maneuvered on the hotel's property and their contents, except in the case of intent or gross negligence. This also applies to the hotel's vicarious agents.
3. Wake-up calls are carried out by the hotel with the utmost care. Claims for damages, except for gross negligence or intent, are excluded.
4. Messages, mail and goods for guests are handled with care. The hotel is responsible for delivery, storage and - if requested - forwarding of the same for a fee. Claims for damages, except for gross negligence or intent, are excluded.
5. Smoking is prohibited in rooms that are designated as non-smoking rooms. The guest of the respective room is responsible for ensuring that this ban is also observed by third parties. If the guest violates this, the hotel is entitled to charge the guest a special cleaning fee of €50.00. The same applies if third parties smoke in the room with the knowledge or negligent ignorance of the guest. The guest is permitted to provide evidence that no damage or less damage has occurred.

Final provisions

1. Changes or additions to the contract, the acceptance of the application or these terms and conditions for hotel accommodation must be made in writing. Unilateral changes or additions by the customer are invalid.
2. The place of performance and payment is the registered office of the hotel.
3. The exclusive place of jurisdiction - also for check and bill disputes - in commercial transactions is the registered office of the hotel. If a contractual partner meets the requirements of Section 38 Paragraph 1 of the Code of Civil Procedure and does not have a general place of jurisdiction in Germany, the place of jurisdiction is the registered office of the hotel.
4. German law applies.
5. If individual provisions of these general terms and conditions for hotel accommodation are or become invalid or void, this does not affect the validity of the remaining provisions. Otherwise, the statutory provisions apply.

Consumer arbitration board

You can contact the responsible consumer arbitration board as follows: General consumer arbitration board of the Center for Arbitration e.V., Straßburger Str. 8, 77694 Kehl, http://www.verbraucher-schlichter.de/.

The company does not participate in dispute resolution proceedings before consumer arbitration boards.

As of: March 2024

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